Privacy Policy

Last Updated: March 5, 2025

Introduction

Primary Byte Ventures, LLC d/b/a Prospect AI ("Prospect AI," "we," "our," or "us") provides tools that help sales teams and digital marketing agencies find contact information on websites. Our services include a Chrome Plugin that can be launched on any website to provide contact information of people associated with that website, email verification solutions, and integrations with various CRM tools.

This Privacy Policy explains how we collect, use, share, and protect information in relation to our website, products, and services (collectively, the "Services"), and your choices about the collection and use of your information.

This policy applies to all information we collect through our Services, as well as any related interactions with you. By using our Services, you acknowledge you have read and understood this Privacy Policy.

Quick Summary:

  • We collect business contact information to help our customers connect with potential business prospects.
  • You can opt-out, access, or update your information by contacting us at dataprotection@prospectai.com.
  • If you remain in our database, you may be contacted by our customers for business-to-business marketing and sales activities.
  • We process data in the United States and take appropriate measures to protect EU data transfers.

1. Information We Collect

1.1 Data You Provide to Us

When you register for our Services, we collect:

  • Name and contact details (email address, phone number)
  • Company information
  • Account login details
  • Billing information
  • Social media profile information (if you connect your accounts)

1.2 Data We Collect Through Our Services

Through our Chrome Plugin and other Services, we collect:

  • Contact information of people associated with websites you visit
  • Email addresses for verification
  • Company information and social media profiles
  • Usage data related to your interaction with our Services

1.3 Data We Collect Automatically

When you visit our website or use our Services, we automatically collect:

  • IP address and device identifiers
  • Browser type and settings
  • Operating system information
  • Referring/exit pages
  • Clickstream data
  • Cookie data
  • Usage analytics

1.4 Data from Third Parties

We may obtain information from:

  • Public sources and methods (public APIs, websites, etc.)
  • Third-party data providers
  • Integration partners (CRM systems, etc.)
  • Your uploaded contacts or documents

2. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Services
  • Process transactions and send transactional communications
  • Find and verify contact information as part of our core Services
  • Improve and develop our Services
  • Respond to your requests and provide customer support
  • Send you marketing communications (with your consent where required)
  • Personalize your experience with our Services
  • Analyze usage patterns to improve functionality
  • Detect, investigate, and prevent fraudulent or unauthorized activities
  • Comply with legal obligations
  • For other purposes disclosed at the time of collection

3. How We Share Your Information

3.1 With Our Customers

We provide business contact information to our customers, who use it for their business-to-business sales, marketing, and outreach activities.

3.2 With Service Providers

We share information with third-party service providers who help us provide our Services, including:

  • Hosting and cloud computing providers (e.g., Amazon AWS)
  • Analytics providers (e.g., Google Analytics)
  • Marketing and advertising partners (e.g., Google, Meta, LinkedIn)
  • Payment processors
  • Customer service and support providers
  • CRM and business intelligence platforms

For a complete list of our sub-processors, please refer to Schedule 2 of our Data Processing Addendum (DPA).

3.3 For Legal Reasons

We may disclose information:

  • In response to lawful requests by public authorities
  • To comply with legal obligations
  • To protect our rights, privacy, safety, or property
  • In connection with an investigation of fraud, intellectual property infringement, or other activity that is illegal or may expose us to liability

3.4 Business Transfers

If we're involved in a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar event, your information may be transferred as part of that transaction. We'll notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

3.5 With Your Consent

We may share information with third parties when you give us consent to do so.

4. Cookies and Similar Technologies

4.1 What Are Cookies?

Cookies are small text files that websites place on your device to store information. We use cookies and similar technologies (like web beacons and pixels) to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our Services
  • Personalize your experience
  • Analyze and improve our Services
  • Enable certain features and functionality

4.2 Types of Cookies We Use

  • Essential cookies: Required for the Services to function
  • Functional cookies: Enhance your experience but aren't essential
  • Analytics cookies: Help us understand how users interact with our Services
  • Marketing cookies: Track your activities across websites to deliver targeted advertising

4.3 Your Cookie Choices

Most web browsers allow you to manage your cookie preferences. You can:

  • Delete cookies from your device
  • Block cookies by activating settings on your browser
  • Choose to block all cookies, or only third-party cookies

Note that if you block cookies, you may not be able to use all features of our Services.

5. Data Security

We implement appropriate technical and organizational measures to protect the information we collect and process. These measures include:

  • Secure user authentication protocols and access control
  • Encryption of sensitive data
  • Monitoring systems for unauthorized access
  • Secure disposal of data
  • Regular security updates and patches
  • Firewall protection and intrusion detection
  • Employee training on data security and confidentiality
  • Physical security measures for data centers

However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

For more details on our security practices, please refer to Section 5 of our Data Processing Addendum.

6. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specifically:

  • Account information is retained while your account is active and for a period afterward for legal and operational purposes
  • Contact information in our database is retained as long as it remains accurate and up-to-date
  • Transaction records are retained for tax and accounting purposes as required by law

When we no longer need to process your information, we will either delete or anonymize it or, if this is not possible, securely store it and isolate it from any further processing until deletion is possible.

7. International Data Transfers

We store and process your information in the United States. If you're located outside the United States, this means your information will be transferred to, stored, and processed in a country with potentially different data protection laws than your own.

For transfers from the European Economic Area (EEA), United Kingdom, or Switzerland, we rely on appropriate safeguards, including Standard Contractual Clauses. For more details on how we handle cross-border data transfers, please refer to Section 7 of our Data Processing Addendum.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your information:

8.1 General Rights

  • Access: Request information about what data we hold about you
  • Correction: Request that we update or correct inaccurate data
  • Deletion: Request that we delete your data (subject to certain exceptions)
  • Opt-out: Control your marketing preferences by unsubscribing or opting out

To exercise these rights, please contact us at dataprotection@prospectai.com.

8.2 European Privacy Rights

If you're in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR) or equivalent laws, including:

  • Right to restriction of processing
  • Right to data portability
  • Right to object to processing based on legitimate interests
  • Right to withdraw consent
  • Right to lodge a complaint with a supervisory authority

For more information on GDPR rights, please refer to our Data Processing Addendum.

8.3 California Privacy Rights

If you're a California resident, you have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

  • Right to know what personal information we collect
  • Right to delete personal information
  • Right to opt-out of the sale or sharing of personal information
  • Right to non-discrimination for exercising your rights

To exercise your California privacy rights, please contact us at dataprotection@prospectai.com.

9. Legal Bases for Processing (GDPR)

If the GDPR applies to our processing of your information, we rely on the following legal bases:

  • Performance of a Contract: When processing is necessary to perform our contract with you
  • Legitimate Interests: When processing is necessary for our legitimate interests or those of a third party
  • Consent: When you have given us consent to process your data
  • Legal Obligation: When processing is necessary to comply with a legal obligation

For more information about our legal bases for processing, please refer to our Data Processing Addendum.

10. Children's Privacy

Our Services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this page. If we make material changes to this Privacy Policy, we will notify you either through the email address you have provided us or by placing a prominent notice on our website.

Your continued use of our Services after any changes to this Privacy Policy constitutes your acceptance of such changes.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Phone: +1 215-475-5096 (9:00 AM to 5:00 PM EST)

Mail: Prospect AI, 626 Jacksonville Road, Suite 105, Warminster PA 18974 USA

For security vulnerability reports, please email security@prospectai.com.